Settings
General
The system settings section consists of several blocks, each of which includes the following data:
Information
Service name — System Name.
Mail sender name — Emails from the system will be sent under this name.
Contact email — Email for contacting the system administrator.
Contact phone — Contact phone number for system administration communication.
Contact name — Contact the Administration.
Integrations
Google api browser key — For more detailed information on how to obtain and configure this key, see here.
Google api server key — For more detailed information on how to obtain and configure this key, see here.
Google Calendar ID — For more detailed information on how to obtain and configure this key, see here.
Stripe transaction fee (%) — Stripe Commission, which will automatically be added to the total cost of the order when paying by card or using Bancontact
SMTP
This section is designed for setting up SMTP which will be used to send emails to clients and taxi companies.
Driver — Mail Sending Protocol, the value should be SMTP.
Host/Port/Username/Password — provided by your SMTP provider.
Mail sender email — Email from which letters will be sent.
Mail sender name — Sender's name from the system.
Terms and Conditions
Text that will appear in the widget when clicking on the "Terms and conditions" link. It is possible to add different text for different language versions.
Privacy Policy
Similar to the setting above, this text will be displayed in the widget when you click on the "Privacy Policy" link. There is an option to add different text for different language versions.
Footer
This field is designed for adding various external scripts that need to be executed within the system. For example, third-party chat scripts, analytics, etc. Each language version has its own dedicated field.
Shared taxi
This section offers customers the ability to combine their trips with others, thereby saving money. Customers agree to share a ride, and upon meeting all conditions, the system will merge their trips into one, with each customer receiving a discount on their trip.
Let's take a closer look at the available settings:
Show section before start — Section with a list of available cars for combining trips. This setting specifies the time (in hours) before the start of the booking when this section will become available to clients.
Show section before until — This setting specifies the time (in hours) before the start of the order when this section will become unavailable to customers.
Time difference (min) — Time Limit Between Orders (in minutes): If the time difference between the start of orders exceeds the specified limit, the system will not be able to merge them.
Distance difference (km) — The system imposes a limitation on the distance (in kilometers) between the start points of orders. If the distance difference between the starting points exceeds the specified limit, the system will not be able to combine them.
Distance difference to route (km) — The difference between the route being taken and the pickup point of the second passenger. This setting is used in cases where the second passenger can be picked up along the route of the first passenger's order.
Shared taxi discounts — When passengers combine their trips, they can receive a discount. The details of these combined trip discounts are as follows:
Number of Combined Orders: The specific number of trips that need to be combined to qualify for the discount.
Discount: Can be a percentage (%) off the total fare or a fixed amount.
Companies
In the main system settings (Settings -> Companies), you can configure an automatic penalty system for taxi companies for a negative review or rewards for a positive review. As seen in the image above, if a taxi company receives a negative review (below 4 stars), the system automatically blocks the company for 1 hour, during which time the company will not receive any new orders. In the event of a positive rating (4 or more stars), the system automatically grants priority status to the company for a duration of 1 hour, and all new orders will be primarily directed to them. Only in the event of their refusal to take an order or if they do not respond, will the orders be redirected to other companies.
Mobile Apps
In this section, the system administrator can specify links to mobile applications for clients and drivers, which will be displayed in their personal accounts as banners. By clicking on these banners, clients or drivers will be directed to the marketplace page for the application, where they can download and install it on their phones.
Bookings
This section is focused on all the The minimum period before the start booking date during which cancellations are allowed. This does not apply to administrators.order settings, limits, and restrictions. With these settings, the system administrator can configure periods for accepting orders, set limitations on changing order parameters, and much more.
Below, we will look in detail at each of the available settings:
For airport transfers
Allow edit within (in hours) — The minimum period before the starting booking date during which changes can be made. This does not affect administrators.
Allow cancel within (in hours) — The minimum period before the start booking date during which cancellations are allowed. This does not apply to administrators.
Allow accept within (in minutes) — The minimum period for companies to accept auto-assigned bookings.
For city taxi
Allow edit within (for city taxi, in minutes) — The minimum period before the start city taxi booking date during which changes can be made. This does not apply to administrators.
Allow cancel within (for city taxi, in minutes) — The minimum period before the start city taxi booking date during which cancellations are permitted. This does not apply to administrators.
Allow accept within (for city taxi, in minutes) — The minimum period for city taxi companies to accept auto-assigned bookings.
For delivery
Allow edit within (for delivery, in minutes) — The minimum period before the start delivery booking date during which changes can be made. This does not apply to administrators.
Allow cancel within (for delivery, in minutes) — The minimum period before the start delivery booking date during which cancellations are permitted. This does not apply to administrators.
Allow accept within (for delivery, in minutes) — The minimum period for delivery companies to accept auto-assigned bookings.
General settings
Allow accept within (urgent orders, minutes) — The minimum period for companies to accept urgent bookings through auto-assignment.
Period to mark booking as urgent (minutes) — The time difference, in minutes, between the creation of a booking and its start to classify it as urgent.
Allow offer price for booking (hours) — The minimum time window, in hours, during which companies are permitted to submit their price offers.
Automatically refund payments (yes/no) — If this option is active, all payments will be automatically refunded in case of booking cancellation.
Precise address required (yes/no) — If this option is active, users will need to provide the full address, including the street and house number.
Booking date term (airport transfers) — The minimum time margin, in hours, between the airport transfer booking date and its start time. This does not apply to administrators.
Booking date term (city taxi) — The minimum time margin, in hours, between the city taxi booking date and its start time. This does not apply to administrators.
Booking date term (delivery) — The minimum time margin, in hours, between the delivery booking date and its start time. This does not apply to administrators.
Enable cash payment (yes/no) — This setting enables customers to choose cash payment as an option when creating a new booking.
Auto assign to companies (yes/no) — Bookings will automatically be assigned to priority companies immediately after payment is received. If the priority company declines the booking or takes no action, the booking will automatically be offered to all other companies. If this option is deactivated, the administrator will assign bookings to companies manually.
Scheduled task time (GMT 0) — The scheduled time for booking-related background tasks to run each day. The recommended time is early morning, before the workload increases.
Disable booking (yes/no) — Disable the acceptance of bookings entirely. Administrators will not be affected by this change.
Disable booking daily from/till (GMT 0) — Disable the acceptance of bookings daily within specific hours. Administrators will not be affected by this change.
New zone to zone feature (yes/no) — Zone-to-zone calculator and vehicle availability feature, activated through the "Zone to Zone" option in vehicle settings. It is recommended to activate this feature.
City taxi maximum radius (in KM) — The maximum radius of the zone for city taxi companies can be set (in kilometers).
Delivery maximum radius (in KM) — The maximum radius of the zone for delivery companies can be set (in kilometers).
Localization
In this section, the system administrator can manage the available language versions in the system and choose which languages to make available to users and which not to.
Reviews
In this section, the system administrator can configure which additional evaluation services to show the customer after the order is completed.
How it works: after the order (trip) is completed, the system will ask the passenger to rate their trip within the system itself. For this, the client needs to access their order, and at the very bottom, a new block for rating will appear. Once the client rates their trip, and if their rating is 4 stars or higher, the system will display a pop-up window, where it will also suggest sharing their rating on external services (Google Business, Trustpilot, etc.).
If a customer's rating is below 4 stars, the system will not offer them the option to leave a review on external services.
To display a link to an external service in a popup window, you need to specify: the name of the service, upload its logo, add a link to the page, and specify the length of the image (the width will be automatically adjusted based on the set length).
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